Fundi Link Marketplace Code of Conduct
At Fundi Link, we are committed to fostering a respectful, professional, and safe environment for both artisans (fundis) and clients. To ensure a positive experience for everyone, we expect all fundis to adhere to this Code of Conduct:
1. Professionalism and Respect:
Treat all clients, fellow fundis, and Fundi Link staff with respect and courtesy.
Maintain professionalism in all communications and interactions.
2. Transparency and Honesty:
Provide accurate information about your skills, qualifications, and pricing.
Communicate openly with clients about project details, timelines, and costs.
3. Timeliness and Responsiveness:
Respond promptly to client inquiries and messages.
Honor agreed-upon deadlines and appointments.
4. Quality of Work:
Strive to deliver high-quality work that meets or exceeds client expectations.
Be open to client feedback and make necessary improvements when required.
Clearly communicate with clients regarding project progress, changes, or delays.
Use respectful and professional language in all communications.
6. Privacy and Confidentiality:
Respect client privacy and keep all project-related information confidential.
Do not share client contact details or personal information without consent.
7. Safety and Compliance:
Adhere to all safety regulations and industry standards applicable to your trade.
Comply with local laws and regulations, including taxation.
8. Dispute Resolution:
In the event of disputes, strive to resolve them amicably with clients.
If necessary, utilize Fundi Link's dispute resolution process.
9. Feedback and Ratings:
Encourage clients to provide honest feedback and ratings after project completion.
Use feedback constructively to improve your services.
10. Prohibited Activities:
- Do not engage in any illegal or unethical activities on the platform.
- Do not harass, discriminate against, or engage in any harmful behavior towards other users.
11. Account Security:
- Safeguard your Fundi Link account credentials and notify us immediately if you suspect any unauthorized access.
12. Reporting Violations:
- If you encounter any violations of this Code of Conduct, report them to Fundi Link for appropriate action.
Failure to comply with this Code of Conduct may result in account suspension or termination from the Fundi Link platform.
By using Fundi Link, you agree to abide by this Code of Conduct and contribute to a positive and professional marketplace experience for all users.
Thank you for being a part of the Fundi Link community and helping us create a thriving marketplace for fundis and clients.